Shipping Policy

Welcome to Madcaf Coffee! We’re committed to delivering your favourite coffee and products quickly, safely, and efficiently. This Shipping Policy explains how we process, handle, and deliver your orders placed through our website https://madcaf.in/.

1. Order Processing Time

Orders are typically processed within 1–2 business days after payment confirmation.
Orders placed after 2 PM or on weekends/public holidays will be processed on the next business day.
Once your order is shipped, you’ll receive an email or SMS confirmation with tracking details.

2. Shipping Locations

We currently ship across India.
We do not offer international shipping at this time.
Some remote or restricted regions may experience limited delivery services depending on courier availability.

3. Delivery Time

Standard delivery time is usually between 3–7 business days depending on your location.
Metro cities may receive deliveries sooner, while remote areas might take longer.
Delays may occur due to weather, logistics issues, or other unforeseen circumstances. We appreciate your understanding in such cases.

4. Shipping Charges

Shipping charges are calculated at checkout based on your location and order weight.
We offer free shipping on orders above a specified amount (as displayed during checkout).
For smaller orders, standard courier rates may apply.

5. Tracking Your Order

Once your order is shipped, you will receive an email or SMS with your tracking number and courier partner details.
You can use this tracking number to monitor the delivery status on the courier’s website.
If you face issues tracking your order, please contact our support team for assistance.

6. Incorrect or Incomplete Address

Please ensure that your shipping address is accurate and complete at the time of placing your order.
Madcaf Coffee will not be responsible for delays or failed deliveries due to incorrect or incomplete addresses provided by the customer.
If an order is returned to us due to an incorrect address, reshipping charges may apply.

7. Delayed or Lost Shipments

While we work with trusted courier partners, sometimes delays can occur due to circumstances beyond our control.
If your order is significantly delayed or appears lost, please contact us at info@madcaf.in and we will assist you in resolving the issue.

8. Damaged Packages

If your package arrives visibly damaged, please take photos and contact us within 48 hours of delivery.
Do not discard the packaging until our support team has reviewed the issue.
We may offer a replacement or refund as per our Refund & Returns Policy.

9. Order Cancellations After Dispatch

Once your order has been shipped, it cannot be canceled.
If you wish to modify or cancel an order before it is dispatched, please contact us within 1 hour of placing the order at info@madcaf.in.

10. Contact Us

For any shipping-related queries or concerns, please reach out to our support team:

Madcaf Coffee
Address: The New Sion CHS, 4B/5, Rd Number 24, Sion West, Sion, Mumbai, Maharashtra 400022
Email: info@madcaf.in
Phone: 9082700266
Website: https://madcaf.in/

Note: Madcaf Coffee reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.